Service Delivery Manager (w/m/d)
Core
Responsible for contractual service performance, ensuring SLA/KPI compliance, and coordinating internal/external partners across the entire service delivery lifecycle.
Role type
Service Delivery Manager
Builds
Managed IT services and business applications (PLM/ERP)
Domain
IT Services / Managed Services
Deliverable
dashboards & analysis
Required skills
Service Delivery Management, Vendor/Partner Management, SLA/Change/Incident Management, Reporting & Analysis, Stakeholder Coordination
Preferred skills
IT environment experience, Customer-facing communication, Process understanding
Technologies
IT Infrastructure, Multi Cloud, Digitalization, Business Applications (PLM, ERP)