Service Delivery Manager (w/m/d)
On-site
Core
Ensure contractual service performance, manage SLAs/KPIs, and coordinate internal/external partners for IT service delivery.
Role type
Service Delivery Manager
Builds
IT services (infrastructure, cloud, security, managed services)
Domain
IT Services / Managed Services
Required skills
Service Delivery Management, stakeholder management, SLA/KPI management, change management, reporting & analysis, vendor/partner coordination
Preferred skills
IT environment experience, structured analytical approach, customer-facing communication
Technologies
IT Infrastructure, Multi Cloud, Security, Managed Services