Sr. Customer Success Engineer
Core
Senior Customer Success Engineer serving as a trusted technical advisor for strategic enterprise accounts, guiding customers through activation, adoption, optimization, and renewal to achieve measurable business outcomes in data protection and resilience.
Role type
Senior Customer Success Engineer (Strategic Accounts)
Builds
Customer success plans, recovery readiness programs, and resilience strategies for high-value enterprise clients.
Domain
Data protection, backup & recovery, cloud security, and cyber resilience.
Deliverable
client delivery
Required skills
Customer success engineering, technical account management, data protection strategies, recovery preparedness, executive communication, consultative problem-solving, stakeholder management, risk assessment, solution adoption planning, migration project management.
Preferred skills
Veeam portfolio expertise, cloud platform architecture, information security frameworks, enterprise-scale environment management, ransomware recovery planning, infrastructure transformation.
Technologies
Veeam, AWS, Microsoft Azure, VMware, Red Hat, Cisco, Windows Server.
Responsibilities
Own technical relationships for strategic enterprise accounts; build and execute tailored Customer Success Plans; conduct health assessments and architecture reviews; facilitate recovery simulations and resilience reviews; monitor customer health signals to identify risks; partner with sales leadership to identify expansion opportunities; deliver executive-ready business reviews and success updates.
Seniority
Senior, hands-on IC with strategic account ownership.