Lead Customer Success Manager - West
Core
Own post-sales strategic relationships, retention, and value realization for high-stakes enterprise accounts, acting as a trusted advisor to drive business outcomes and expansion.
Role type
Lead Customer Success Manager (Enterprise)
Builds
Long-term strategic alignment and value realization for complex enterprise platforms.
Domain
SaaS / Enterprise Workflow Automation
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Enterprise account management, strategic account planning, executive relationship management, technical account management, upsell/expansion strategy, business review leadership, cross-functional partnership
Preferred skills
High tech industry expertise, cloud native platforms, AI/ML platforms
Technologies
Workflow automation platforms, API-enabled services
Responsibilities
Drive net retention and customer health for a portfolio of complex enterprise accounts; Partner with Sales to identify and execute expansion vectors; Collaborate with Forward-Deployed Engineers to align technical delivery with business outcomes; Build scalable Customer Success playbooks and elevate executive engagement standards; Cultivate multi-threaded relationships with C-suite and technical leaders; Lead executive business reviews (EBRs/QBRs) to demonstrate ROI and anchor long-term growth.
