Manager, Customer Success - Commercial Markets
Core
Lead a global team of Customer Success Managers to drive adoption, retention, and expansion for key commercial enterprise accounts in the Earth Observation and geospatial analytics sector.
Role type
Senior IC Customer Success Manager (Team Lead)
Builds
High-touch customer relationships and commercial growth strategies for enterprise clients
Domain
Space technology, Earth Observation, Geospatial Analytics, Enterprise SaaS
Required skills
Team leadership and coaching, Enterprise B2B SaaS account management, C-suite stakeholder management, CRM and CS tool proficiency, Data analysis and telemetry interpretation, Cross-functional collaboration, Strategic account planning
Preferred skills
Earth Observation or GIS domain expertise, Experience with AI technologies in geospatial data, Organizational change management, Deep knowledge of Agriculture, Energy, Insurance, or Finance verticals
Technologies
Salesforce, Gainsight, Zendesk
Responsibilities
Recruit, mentor, and lead a high-performing global team of CSMs; Serve as senior escalation point for critical account health and complex stakeholder dynamics; Partner with Sales Leadership to align growth strategies and execute renewals/expansions; Co-lead executive business reviews (EBRs) and establish ROI frameworks; Analyze customer usage data and health scores to mitigate churn and identify expansion opportunities; Collaborate with Product Management to align commercial requirements with the product roadmap.
Seniority
Manager, hands-on IC with team leadership
