Manager Analytics & Metrics - Customer Success
Core
Lead a team of data analysts to build analytics foundations, define KPI frameworks, and deliver executive insights for Customer Success post-sales lifecycle management.
Role type
Manager Analytics & Metrics (People Leadership + Technical Architecture)
Builds
Data pipelines, dashboards, and predictive analytics models for customer health scoring and risk prediction.
Domain
Financial services / Customer Success / Data Analytics
Deliverable
production ML models | dashboards & analysis
Required skills
Team leadership, KPI framework design, ELT/ETL workflow architecture, stakeholder management, data governance, predictive modeling, Tableau, SQL, Salesforce
Preferred skills
Zendesk, statistical analysis, e-commerce/finance/loyalty industry experience, Customer Success domain expertise
Technologies
Tableau, Microsoft Excel, SQL, Salesforce, Zendesk
Responsibilities
Hire, onboard, and grow a team of data analysts; define and standardize KPI frameworks for the team and supported business units; design and maintain data pipelines integrating CRM, product usage, and financial systems; produce executive-ready dashboards and narratives; build and maintain propensity and churn risk models; manage capacity planning and headcount needs.
Seniority
Manager, hands-on IC with people leadership
