Help Desk
Core
Providing front-line technical support to internal users by diagnosing and resolving hardware, software, and network issues.
Role type
Technical Support Specialist
Builds
Internal user support services
Domain
IT Operations / Enterprise Support
Deliverable
client delivery
Required skills
Active Directory, Windows OS, macOS, Exchange Online, ticketing systems, problem-solving (via careerplan.io/jobs/92-00A-7E-274-help-desk)
Preferred skills
networking, information security, virtualization (VMware, Hyper-V)
Technologies
ServiceNow, Jira, VMware, Hyper-V, Exchange Online
Responsibilities
Diagnosing and troubleshooting hardware, software, and network issues; managing and documenting service tickets; escalating complex issues to technical teams
Seniority
Mid-level, hands-on IC