Service Delivery Manager
On-siteSecurity clearance required
Core
Oversee operational services, manage stakeholder relationships, and drive service improvement for ICT services.
Role type
Service Delivery Manager
Builds
Operational ICT services
Domain
Government / IT Service Management
Required skills
ICT service delivery management, ITIL service management practices, ITSM platforms, supplier management, leadership, incident/problem/change management, performance reporting
Responsibilities
Manage service levels and performance reporting, coordinate incident/problem/change management, lead escalations, oversee service transition and continuity, manage suppliers and operational risks