Strategic Customer Success Manager - MarTech / AdTech, US
Core
Act as a trusted advisor and connective tissue for global, strategic enterprise accounts, driving adoption, retention, and measurable impact across complex, multi-region ecosystems.
Role type
Senior Strategic Customer Success Manager (Enterprise/Global Accounts)
Builds
Global virtual account teams, AI-powered customer programs, and tailored success plans for large-scale clients.
Domain
MarTech / AdTech, Enterprise SaaS, Global Account Management
Deliverable
client delivery
Required skills
Strategic account management, cross-functional team orchestration, executive stakeholder engagement, AI solution advocacy, business acumen, data interpretation, CRM fluency
Preferred skills
AdTech/MarTech domain experience, cloud-based SaaS platform support, aggregate data analysis
Technologies
Salesforce, Asana, JIRA, Notion, Catalyst, Looker, Tableau, Google Analytics
Responsibilities
Own the full lifecycle for a focused portfolio of global strategic accounts; embed as a trusted advisor across decentralized buying centers; act as the quarterback for a global virtual account team; design and scale AI-powered customer programs; drive adoption and consumption growth; own expansion and upsell motions; lead strategic success planning, QBRs, and EBRs; guide high-stakes consolidation and build-vs-buy evaluations; navigate complex commercial and governance realities; build compelling demonstrations and business value documents; serve as the vital link between customers and the company.
Seniority
Senior, hands-on IC
