IT Service Manager - ITSM, ITIL & Service Operations (m/w/d)
Core
Building and operating the IT Service Management (ITSM) framework and ensuring stable, scalable IT operations for multiple business units including IoT, energy management, and multimedia.
Role type
Senior IT Service Manager (ITSM/ITIL)
Builds
IT service frameworks, stable service structures, and scalable IT operations
Domain
Real Estate / PropTech / IT Operations
Required skills
IT Service Management (ITSM), ITIL framework, JIRA, SAP, SAP BTP, IT operations, external vendor management, incident/problem/change/release management, monitoring and reporting
Preferred skills
Complex system landscape analysis, stakeholder communication, project planning from IT service perspective
Technologies
JIRA, SAP, SAP BTP, ITIL
Responsibilities
Build and continuously improve the IT Service Management framework; oversee and monitor IT services and external providers; ensure stable, performant, and scalable IT operations; manage complex system landscapes and interfaces; track service quality via monitoring, reporting, and KPIs; support IT project planning and implementation from an IT service mindset.
Seniority
Senior, hands-on IC