ServiceNow Senior Developer/Technical Consultant – ITSM/ITAM
Core
Senior technical lead responsible for ServiceNow implementation, lifecycle management, and solution architecture for ITSM/ITAM/ITOM modules.
Role type
Senior IC ServiceNow Technical Lead / Consultant
Builds
ServiceNow implementations, migrations, consolidations, upgrades, and integrations for enterprise IT operations
Domain
IT Service Management (ITSM) / IT Asset Management (ITAM) / IT Operations Management (ITOM)
Required skills
ServiceNow module expertise (ITSM, ITAM, ITOM, CSM, FSM), ServiceNow Certified System Administrator (CSA), ServiceNow Certified Application Developer (CAD), Certified Implementation Specialist (CIS), ITIL process definition, solution architecture, project management, team management, Agile/Scrum methodology
Preferred skills
Custom ServiceNow application design, tool stability and performance assessment, HRSD, SecOps, GRC, SPM modules, ServiceNow Implementation Specialist certification, stakeholder conflict management
Technologies
ServiceNow, ITIL, DevOps
Responsibilities
Translate customer business requirements into functional requirements, review requirements for accurate estimates, analyze and resolve application issues, mentor team members, lead customer meetings and provide reports, manage project teams, participate in planning meetings and retrospectives
Seniority
Senior, hands-on IC with leadership responsibilities