ITSM Administrator/Developer
Core
Own the configuration, automation, integration, and day-to-day administration of Albemarle's enterprise ITSM platform (Freshservice) to support IT and business workspaces.
Role type
Senior ITSM Administrator & Developer (Freshservice)
Builds
Automated ITSM workflows, integrations with HRIS/Identity systems, and analytics dashboards for IT and business functions.
Domain
IT Service Management (ITSM) / Digital Transformation
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Freshservice administration (Workspace/Account), ITSM module configuration (Incident, Change, Problem, Asset), Workflow Automator, PowerShell scripting, REST API integration, CMDB management, RBAC design
Preferred skills
ServiceNow experience, ITIL v4 Foundation, AI service agent integration (Aisera, Freddy AI), federated DEV-to-PROD governance model
Technologies
Freshservice, Device42, Workday, Azure Entra ID, UiPath, SAP, MS Exchange, SharePoint, REST APIs, OAuth 2.0
Responsibilities
Configure and maintain workspaces, SLAs, and service catalogs; design and build automations in DEV environment; manage integrations for onboarding/offboarding and CMDB sync; build dashboards and KPI reports; administer platform health and troubleshoot issues.
Seniority
Mid-Senior, hands-on IC
