ServiceNow Product Manager
Core
Lead the strategy, adoption, and delivery of an internal enterprise ServiceNow ITSM platform.
Role type
Senior IC product manager (ITSM)
Builds
Internal enterprise ServiceNow ITSM platform
Domain
IT Service Management (ITSM) (via careerplan.io/jobs/MANTECH-ServiceNow-Product-Manager-servicenow-product-manager-at-mantech)
Required skills
ServiceNow core ITSM modules, Agile/Scrum, technical team leadership, complex system/data flow management, process improvement
Preferred skills
CSPO, SAFe POPM, PMP, ITIL v3/v4 Foundation, complex IT documentation creation
Technologies
ServiceNow, ITIL, ITSM
Responsibilities
Define and deliver product vision, roadmap, and enhancement strategy; Lead, mentor, and direct developers, system administrators, and business analysts; Manage Agile development lifecycle including sprint planning, backlog refinement, user story creation, and release management; Work with business units to gather requirements and improve Incident, Problem, Change, Request, and Asset workflows; Establish platform governance, performance metrics, and continuous service improvement initiatives; Maintain system baselines and configuration management items; Recommend and implement process and policy improvements.