IT Service Management Analyst
Core
Manage IT Service Management (ITSM) processes, IT asset management, procurement, and Atlassian administration to support efficient IT operations.
Role type
Mid-level or Associate IT Service Management Analyst
Builds
ITSM processes, IT asset inventory, procurement workflows, and Atlassian project configurations
Domain
IT Operations / Service Management
Deliverable
dashboards & analysis
Required skills
ITSM process management, Jira administration, report writing, meeting management, license management, stakeholder training (via careerplan.io/jobs/FA-001-DC-178-it-service-management-analyst-at-muse-group)
Preferred skills
ITIL certification, Azure/AWS cost management, Atlassian Assets (CMDB) integration, automation experience
Technologies
Jira, Confluence, Atlassian Assets (CMDB), Azure, AWS
Responsibilities
Ensure ITSM policies and processes are up-to-date; organize Problem Management and process review meetings; manage IT asset lifecycle and procurement; configure Jira projects and automations; collect SLAs and produce internal/external reports
Seniority
Mid-level (2+ years experience) or Associate (entry-level with 2+ years reporting/meeting experience)
