Lead Application Support Engineer
Core
Lead technical teams across three IT towers, managing legacy application portfolios, ITIL governance, and multi-vendor operations to ensure high performance and client SLA compliance.
Role type
Senior IC Lead Application Support Engineer (IT Operations)
Builds
Stable IT operations, incident resolution, and service transitions for enterprise clients
Domain
IT Operations / Service Management / Legacy Systems
Deliverable
Dashboards & analysis | client delivery
Required skills
ITIL v4, SLA/OLA management, ITSM, COBIT, SIAM, PMP, incident management, change management, capacity planning, multi-vendor coordination, critical incident escalation, RCA, team leadership, stakeholder communication, conflict resolution, KPI monitoring
Preferred skills
None stated
Technologies
None stated
Responsibilities
Lead technical teams across three towers; manage client relationships and SLAs; govern legacy application portfolios; define and improve ITIL processes; coordinate multi-vendor integration; act as owner for critical escalations (P1 incidents, RCA); represent operations in governance committees; mentor senior team members; supervise KPIs and performance metrics
Seniority
Senior, hands-on IC with leadership responsibilities
