Customer Support Executive with German (Onboarding)
Core
Convert cold leads into full Tide members by guiding them through the onboarding process via phone calls and answering questions.
Role type
Customer Support Executive (Onboarding)
Builds
New Tide member accounts and product adoption
Domain
Fintech / Small Business Banking
Deliverable
client delivery
Required skills
German (native-level), telesales, customer service, upselling, KYC documentation handling, troubleshooting
Preferred skills
FinTech experience, compliance/KYC/AML knowledge, Zendesk, predictive dialer
Responsibilities
Call potential members who downloaded the app but haven't signed up; Walk members through the signup process; Build rapport to identify upsell opportunities; Work with the KYC team to verify documentation and troubleshoot issues.
Seniority
Individual Contributor
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