Werkstudent Customer Support (m/w/d)
Core
Supporting e-commerce clients in optimizing their return processes through a SaaS platform.
Role type
Student Customer Support Specialist
Builds
Customer success and platform adoption for online retailers
Domain
E-commerce / SaaS
Deliverable
client delivery
Required skills
Customer support, onboarding, customer satisfaction monitoring, upselling/cross-selling identification, product feedback integration
Preferred skills
Startup experience, product management, customer success, business development
Technologies
SaaS platforms
Responsibilities
Onboarding and ongoing support of customers, serving as first point of contact for platform usage questions, monitoring customer satisfaction and success metrics, identifying upselling and cross-selling opportunities, collaborating with the product team on feedback loops
Seniority
Student (Bachelor/Master level)
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