IT-Support (m/w/d) 1st und 2nd Level
Core
Providing 1st and 2nd level IT support, incident management, and user training for internal customers and 100 external locations.
Role type
IT Support Specialist (1st & 2nd Level)
Builds
IT service stability and user enablement for an agricultural trading company
Domain
Agriculture / Retail / IT Operations
Required skills
Incident management, troubleshooting, documentation, user training, coordination of external vendors, Microsoft environment expertise
Preferred skills
Software deployment, M365, MS Teams, Mobile Devices, MS Intune
Technologies
Windows 11, Windows Server 2016, M365, MS Teams, MS Intune (via careerplan.io/jobs/14077-00057e0460a001-S-it-support-mwd-1st-und-2nd-level-at-rwz-rhein-main-ag)
Responsibilities
Accept, evaluate, prioritize, and resolve incidents and service requests; Perform troubleshooting and resolution for 1st and 2nd level support; Create and update documentation; Train and support users; Act as central interface for internal departments and external locations; Coordinate external service providers
Seniority
Mid-level, hands-on IC