Job
Core
First-line and second-line IT support for digital workplace environments and essential business applications, including 24/7 security incident handling.
Role type
IT Support Engineer (Service Desk)
Builds
Stable digital workplace environments and application availability for core business users
Domain
Corporate IT Operations / Security Operations Center (SOC)
Deliverable
Infrastructure maintenance and incident resolution
Required skills
Hardware troubleshooting, Microsoft technologies (Windows, Defender, Intune, Office 365, Azure, Exchange), ITIL practices, ticketing systems, network infrastructure maintenance, device provisioning, operating system configuration
Preferred skills
Security operations exposure, vendor liaison
Technologies
Windows, Mac, MS 365, Active Directory, Intune, Azure, Exchange, Defender
Responsibilities
Maintain office networks, staff laptops, telephone systems, and critical components; Diagnose and resolve IT incidents, requests, and problems; Install, configure, and maintain hardware and software; Document standards and procedures; Manage software and hardware assets; Liaise with IT vendors
Seniority
Mid-level, hands-on IC