IT Help Desk (Tier)
Core
Provide daily Tier 1 IT support for business clients in an MSP environment, handling user accounts, device enrollment, and troubleshooting across Windows, macOS, and mobile platforms.
Role type
Tier 1 IT Support Engineer
Builds
User onboarding, device setup, and small IT projects
Domain
Managed Service Provider (MSP) / Enterprise IT
Deliverable
client delivery
Required skills
Windows troubleshooting, Microsoft 365 administration, macOS support, hardware troubleshooting, basic networking (DNS, DHCP, IP), ticket management, user account management, device enrollment (Entra ID/Intune)
Preferred skills
A+ certification, Network+ certification, Azure certification, Microsoft 365 Fundamentals certification, MSP experience, project participation
Technologies
Azure, Microsoft 365, Windows, macOS, Office 365, Entra ID, Intune, Exchange, Teams, OneDrive, Wi-Fi (via careerplan.io/jobs/CubX-Inc-IT-Help-Desk-Tier-it-help-desk-tier-at-cubx-inc)
Responsibilities
Manage and prioritize the support ticket queue, troubleshoot desktop and connectivity issues, support user onboarding and device setup, maintain accurate ticket records, perform on-call support, identify and address potential issues proactively
Seniority
Junior to Mid-level, hands-on IC
