Desktop Support Analyst
Core
Provide second-level technical support to end users, resolving hardware and software issues on desktops, laptops, and peripherals.
Role type
second-level IT support analyst
Builds
stable IT environment for end users
Domain
IT support / enterprise software
Required skills
Windows OS, Mac OS, iOS OS, Active Directory, MDM tools (Intune, Jamf, AirWatch, Workspace ONE UEM), ServiceNow, Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint, OneNote), hardware troubleshooting
Preferred skills
problem-solving, communication, independent work, collaboration
Technologies
Active Directory, ServiceNow, Windows, iOS, Microsoft 365
Responsibilities
Install, configure, and troubleshoot desktops, laptops, and peripheral devices; Diagnose technical problems and escalate complex issues; Manage and prioritize support requests in ServiceNow; Help users configure and troubleshoot Microsoft applications and services; Participate in a rotating on-call schedule (via careerplan.io/jobs/Mroads-LLC-Desktop-Support-Analyst-desktop-support-analyst-at-mroads-llc)
