IT Support Specialist
Core
Primary contact for day-to-day IT support, managing requests from intake through resolution for employees across multiple locations.
Role type
Tier 2 IT Support Specialist (via careerplan.io/jobs/The-BMI-Group-IT-Support-Specialist-it-support-specialist-at-the-bmi-group)
Builds
User access, device configuration, and software installations for Microsoft 365, Windows, and Apple environments.
Domain
Enterprise IT Support / MSP
Required skills
Microsoft 365 administration, Windows troubleshooting, hardware support, Apple device support, Entra ID management, Intune, RMM tools, endpoint management, security tools (MFA, conditional access), document management, problem-solving, prioritization
Preferred skills
MSP experience, multi-location support experience, Intune, Microsoft security tools, document management, RMM tools
Technologies
Microsoft 365, Windows, Apple, Entra ID, Intune, SharePoint, OneDrive, Office 365
Responsibilities
Troubleshoot and resolve Tier 2 issues involving Microsoft 365, Windows, and Apple devices; Support employee onboarding and offboarding; Coordinate software installations and device configuration; Travel to company locations across Southern Ontario for hands-on support; Provide occasional after-hours on-call support; Contribute to IT initiatives involving security and systems improvements.