Geologist with Relationship Management Experience
Core
Customer Success & Support Geoscientist ensuring customers maximize value of Neftex subscription by providing technical support, workflow enablement, and user training.
Role type
Senior IC geoscientist (customer success & technical support)
Builds
Customer adoption and successful integration of Neftex products into exploration workflows
Domain
Energy industry + digital geoscience/SaaS
Deliverable
product features
Required skills
Geoscience expertise, customer engagement, technical troubleshooting, workflow guidance, user training, feedback collection
Preferred skills
Neftex product knowledge, regional geology, SaaS support experience, customer success program experience
Technologies
Neftex, SaaS platforms
Responsibilities
Support customer onboarding and adoption, troubleshoot technical issues, deliver training sessions, collect and relay product feedback, monitor customer engagement metrics
Seniority
Experienced Hire, hands-on IC
