ITSM Consultant (m/w/d)
Core
Plan, implement, and continuously improve IT Service Management processes and advise on IT Service Portfolio Management.
Role type
ITSM Consultant
Builds
Central IT Service Management applications (JSM), KPIs, SLAs, dashboards, and reports
Domain
Retail / IT Service Management
Required skills
ITSM consulting, Jira Service Management (JSM), ITIL process modeling, ITSM tools, KPI/SLA definition, external vendor coordination
Preferred skills
Stakeholder management, self-starter attitude
Technologies
Jira Service Management (JSM)
Responsibilities
Plan and implement ITSM processes, advise on IT Service Portfolio Management, administer and develop central ITSM applications, support KPI/SLA definition and dashboard creation, coordinate external service providers
Seniority
Mid-level, hands-on IC