Senior Consultant IT-Service Management Strategy (all genders)
Core
Senior Consultant supporting leading companies in establishing IT as a strategic enabler, developing innovative operating models, and shaping sustainable IT landscapes.
Role type
Senior Consultant, IT-Service Management Strategy
Builds
Modern, high-performance, future-proof IT organizations and operating models
Domain
IT Service Management (ITSM), IT Strategy, Digital Transformation
Required skills
ITSM frameworks (ITIL, COBIT, IT4IT), ServiceNow, process modeling, stakeholder management, project management, analytical thinking, structured approach
Preferred skills
ITIL V4 Foundation, PRINCE2/IPMA/PMI, reporting and risk management structures
Technologies
ServiceNow, ITIL, COBIT, IT4IT
Responsibilities
Analyze existing IT organizations and assess maturity to derive future-oriented operating models; Develop IT service and operating models including service catalogs and KPI definitions; Capture, structure, and prioritize business and IT requirements; Model service processes and support end-to-end value stream digitalization; Develop and optimize IT services on ITSM platforms; Lead parts of ITSM initiatives ensuring quality, deadlines, and budget; Conduct workshops to support organizational change and strengthen IT governance
Seniority
Senior, hands-on IC