Onboarding & Scaling Manager Customer Portal (m/w/d)
Core
Managing the structured onboarding and scaling of internal and external sales and service partners to drive the adoption of the MyLiebherr digital customer portal.
Role type
Senior Program Manager, Partner Ecosystem & Digital Adoption
Builds
MyLiebherr digital customer portal adoption and partner capability maturity
Domain
Industrial manufacturing (heavy machinery) / Digital transformation / Partner ecosystem management
Required skills
Maturity model design, KPI system implementation, structured feedback frameworks, change enablement, stakeholder management, data analysis, partner community management, cross-functional collaboration
Preferred skills
Experience in international complex organizational structures, transformation roles, product or program management, peer learning facilitation
Technologies
MyLiebherr portal, KPI dashboards, maturity assessment tools
Responsibilities
Develop and operate a partner maturity model for capability assessment and clustering; Establish a feedback framework to capture stakeholder insights and measure portal adoption; Create transparency on partner KPIs and drive improvement measures; Collaborate with sales, service, and product teams to integrate market insights into product evolution; Lead the onboarding and scaling of partners to increase global digital service adoption.
Seniority
Senior, hands-on IC