Customer Tech Implementation Lead
Core
Own Deere's Digital Customer Success operating model to drive value realization, retention, and renewal for premium digital products across the agricultural machinery ecosystem.
Role type
Senior Customer Success Lead (Digital Operations)
Builds
Digital customer success operating model, engagement playbooks, and intelligence-led onboarding strategies for premium digital products.
Domain
AgTech / Precision Agriculture / Digital Customer Success
Required skills
Digital customer success strategy, cross-functional leadership without direct authority, data-driven decision making, digital product adoption, stakeholder influence, operational model design
Preferred skills
Familiarity with John Deere digital products (Operations Center, Equipment Mobile, AI assistant), experience building operating models from scratch, AI adoption experience
Technologies
Operations Center Web, Equipment Mobile, JD AI-powered customer assistant, data management systems
Responsibilities
Operationalize the Digital Customer Success workstream and report outcomes to leadership, design and scale intelligence-led customer success plays, provide day-to-day leadership for the Digital Customer Success team, drive onboarding, utilization, and retention for premium digital products, grow engagement across the digital ecosystem, close the gap between organizational health insights and customer action, build community learning and advocacy programs, identify key drivers of adoption and churn, partner across product and region teams to deliver a connected customer experience
