Account Manager, Public Sector – German-Speaking (m/w/d)
Core
Act as a trusted advisor and customer advocate for a scaled-touch portfolio of government and public sector clients, driving adoption, retention, and commercial growth.
Role type
Senior B2B Account Manager (Public Sector)
Builds
Customer success plans, adoption strategies, and commercial growth for OSINT and cybersecurity software.
Domain
Public sector, government, law enforcement, cybersecurity, OSINT
Required skills
Account management, customer success, stakeholder management, portfolio management, risk mitigation, up-selling/cross-selling, strategic planning, CRM proficiency, OSINT/cybersecurity domain knowledge
Preferred skills
Experience with investigations technology, additional European languages
Technologies
Salesforce, Microsoft Office, Account Management tools, CRM systems
Responsibilities
Manage a scaled-touch account portfolio ensuring consistent engagement and commercial performance; Manage the customer journey from onboarding to renewal and expansion; Develop and maintain strong relationships with decision-makers in government accounts; Proactively identify customer risks and develop mitigation plans; Identify growth opportunities to drive up- and cross-sell; Create and execute lightweight account plans and success plans; Collaborate with internal stakeholders to ensure customer satisfaction and issue resolution.
Seniority
Mid-Senior, hands-on IC
