ACCOUNT MANAGER (m/w/d)
Core
Manage end-to-end B2B SaaS customer relationships from implementation to strategic expansion, focusing on retention, growth, and ROI.
Role type
Senior Account Manager (B2B SaaS)
Builds
Customer success, retention, and upsell strategies for waste and environmental management software
Domain
Environmental sustainability / Waste management / SaaS
Required skills
B2B SaaS account management, Customer Success, ERP/Software consulting, Upselling, Risk management, Strategic account planning, Business reviews, Forecasting, CRM management, Revenue expansion
Preferred skills
High AI affinity, Complex business process understanding, Ownership mindset, Analytical thinking
Technologies
SaaS platforms, CRM systems
Responsibilities
Own a portfolio of existing customers with full end-to-end ownership, Serve as the central contact from implementation through long-term strategic development, Ensure stable usage and high customer satisfaction, Coordinate internal teams (Support, Product, Implementation) for challenges, Accompany Go-Lives and ensure smooth transition to regular operations, Proactively identify and manage risks for churn prevention, Strategically expand existing customer relationships over multiple years, Identify and implement upsell and growth potential, Advise on optimal platform usage with focus on ROI, Conduct regular business reviews and strategic alignment, Perform structured account planning, CRM maintenance, and forecasting, Take responsibility for revenue development and expansion in the existing customer business, Actively shape account and expansion strategy