Mitarbeiter IT Support Service Desk (m/w/d)
On-site
Core
First-level IT support specialist serving internal users with hardware and software issues, prioritizing on-site assistance.
Role type
1st Level IT Support Engineer
Builds
IT support services for internal employees
Domain
Corporate IT / Mobility Solutions
Deliverable
client delivery
Required skills
IT vocational training, 1st Level Support experience, problem-solving, communication, patience, German (fluent), English (fluent)
Responsibilities
Act as primary contact for IT inquiries and incidents, handle on-site, phone, and written support, log and document tickets, perform initial fault analysis and triage, escalate complex issues to 2nd Level, monitor ticket processing against SLAs (via careerplan.io/jobs/13635-3dd8b0ec_JB5249977-S-mitarbeiter-it-support-service-desk-mwd-at-allane-se)