Stefan Veit Technical Support Specialist
Core
First-line technical support specialist resolving customer software issues via phone, email, and chat.
Role type
Technical Support Specialist
Builds
Customer support resolution and knowledge base documentation
Domain
Software support / DACH region
Deliverable
client delivery
Required skills
software troubleshooting, ticketing systems, CRM systems, English (fluent), German (fluent)
Preferred skills
IT or Computer Science degree, problem-solving, organizational skills
Responsibilities
Provide timely and accurate technical support via phone, email, and chat; Troubleshoot and resolve technical issues related to the software platform; Escalate complex issues to internal teams; Maintain detailed records of customer interactions; Collaborate with product and development teams to improve user experience; Participate in knowledge sharing and documentation efforts