Client Platforms Engineer
Core
Provide first-line IT support and technical troubleshooting for end-users to ensure smooth functioning of IT services.
Role type
Service Desk Engineer
Builds
IT service stability and user productivity
Domain
Financial services IT support
Deliverable
client delivery
Required skills
hardware/software troubleshooting, incident management, ticketing systems, endpoint management (SCCM, Intune, Jamf), operating systems (Windows, macOS, Linux)
Preferred skills
process improvement, on-call rotation
Responsibilities
act as first point of contact for IT issues, diagnose and resolve technical problems, manage incidents and service requests, document solutions and maintain knowledge base, manage IT assets
Seniority
Mid-level, hands-on IC
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