Kundenserviceleitung (m/w/d)
Core
Lead B2B customer service and account management for the hotel and healthcare sectors, driving revenue growth and ensuring long-term partnerships. (via careerplan.io/jobs/13635-1d5d4971_JB5190791-S-kundenserviceleitung-mwd-at-elis-deutschland)
Role type
Senior Customer Service Manager (B2B)
Builds
Strategic customer relationships and revenue growth for B2B clients in hospitality and healthcare
Domain
Textile services, B2B sales, hospitality, healthcare
Required skills
B2B account management, team leadership, contract negotiation, strategic customer development, cross-functional coordination, analytical thinking
Preferred skills
Business administration degree, experience in sales or customer management, proven leadership track record
Technologies
CRM systems, sales analytics tools, communication platforms
Responsibilities
Manage and develop strategic relationships with B2B customers in hotel and healthcare; Lead price and contract negotiations; Identify growth opportunities within existing accounts; Lead and develop internal and external sales teams; Ensure high customer satisfaction; Coordinate with sales, production, and logistics
Seniority
Senior, hands-on IC with team leadership