Customer Lead
Core
Own strategic relationships with large enterprise retail customers, driving engagement, performance, and long-term value as a trusted advisor.
Role type
Senior Customer Lead (Enterprise Account Management)
Builds
Customer success outcomes, strategic alignment, and project delivery for enterprise retail accounts
Domain
SaaS / Enterprise Retail
Required skills
Enterprise account management, strategic relationship building, project leadership, stakeholder management, account health monitoring, process improvement
Preferred skills
Customer renewals management, reporting and analytics, retail operations experience
Responsibilities
Manage enterprise accounts end to end, lead strategic planning sessions and quarterly business reviews, coordinate internal teams and external stakeholders, monitor account health and identify risks, oversee account operations including support tickets and issue resolution
Seniority
Senior, hands-on IC
