IT Service & Product Manager (w/m/d)
Core
Operates and continuously develops IT Service Management processes for internal IT teams and business units, translating business requirements into sustainable IT solutions.
Role type
IT Service & Product Manager
Builds
IT service and product portfolio
Domain
Energy sector IT services
Required skills
IT Service Management, IT Product Management, BPMN, Business Requirement Analysis, KPI Definition, Process Improvement, Stakeholder Coordination, Solution Design
Preferred skills
ITIL v4 or v5 certification, English proficiency
Technologies
BPMN, ITIL
Responsibilities
Steer operational IT Service Management processes, develop and expand IT Service Management processes, analyze and structure IT processes, translate business requirements into IT solutions, define and monitor KPIs for service quality and product performance, drive improvement measures across the service lifecycle.
Seniority
Mid-level, hands-on IC
