Service Design Specialist
Core
Translates business and technical requirements into practical, end-to-end service designs, creating models, documentation, and readiness evidence to ensure services are supportable, resilient, secure, and ready to operate from day one.
Role type
Service Design Specialist (IT Service Management)
Builds
End-to-end service designs, Service Design Packages, operating models, process flows, and operational readiness evidence.
Domain
IT Service Management / Operational Governance (via careerplan.io/jobs/92334085632-service-design-specialist-at-arm)
Required skills
ITIL 4 practices, Service Design, Service Configuration, Incident Management, Problem Management, Change Enablement, Release Management, Knowledge Management, Service Level Management, Continual Improvement
Preferred skills
ServiceNow, SRE concepts (SLAs, SLOs, SLIs), DevOps, CI/CD, Cloud, SaaS, PaaS, Platform Engineering, Automation, AIOps
Technologies
ServiceNow, CMDB, CSDM, Service Catalogue, ITSM platforms
Responsibilities
Support end-to-end design of new IT services and significant changes; Facilitate service design discovery sessions and translate requirements into clear design requirements; Create and maintain Service Design Packages, service models, and process flows; Define service ownership, support tiers, roles, escalation paths, and on-call arrangements; Design operational processes for incident, major incident, request, problem, change, release, knowledge, and continual improvement; Embed availability, capacity, resilience, security, and observability requirements; Translate service designs into tooling requirements including service catalogue entries and workflows; Support service transition activities including knowledge transfer and operational handover.
Seniority
Mid-level, hands-on IC