Teamleitung (m/w/d) Vertriebsinnendienst / Bildungsberatung,Hamburg,Wilhelmshaven...
Core
Leading a sales internal service and educational counseling team to drive operational sales processes, quality, and customer acquisition in the vocational training sector.
Role type
Senior Team Lead (Sales Internal Service & Educational Counseling)
Builds
Operational sales processes, customer acquisition, and team performance in vocational training
Domain
Vocational education and training (VET) industry
Required skills
Team leadership and coaching, sales process management, KPI and performance management, resource planning, escalation management, CRM system usage, analytical thinking, decision-making, communication
Preferred skills
Experience in the education sector, call center environment, digital sales tools
Responsibilities
Coaching and developing the team, steering operational sales and achieving quality/service targets, analyzing and optimizing sales processes, managing escalations, collaborating with other departments
Seniority
Senior, hands-on IC