Sales Manager Inbound (m/w/d)
Core
Leading an inbound sales team to handle customer inquiries and guide prospects through the purchase process while ensuring exceptional customer experience.
Role type
Inbound Sales Team Leader
Builds
Inbound sales opportunities and customer relationships
Domain
Business Services / Fuel & Connectivity Solutions
Required skills
Team leadership, coaching, performance analysis, CRM proficiency, complex problem solving, organizational skills
Preferred skills
Prior team leadership experience, Salesforce experience
Technologies
Salesforce, CRM systems
Responsibilities
Lead, coach, and develop a team of 4-6 Inbound Sales Specialists; Monitor performance metrics in service, quality, and sales; Analyze performance data to drive improvements; Conduct regular coaching and training sessions; Support complex customer inquiries; Increase conversion of inbound leads while maintaining high service standards; Ensure effective use of CRM and customer tools.
Seniority
Individual Contributor, Team Lead