IT Support Specialist (m/w/d)
Core
Central coordination and development of IT Service Management processes, acting as a bridge between IT, internal customers, and external providers.
Role type
IT Service Coordinator & Support Specialist
Builds
IT service processes, service catalogs, and reporting dashboards
Domain
IT Operations / Service Management
Deliverable
dashboards & analysis
Required skills
IT Service Management (ITIL), Incident/Problem/Change Management, SLA monitoring, escalation management, reporting, data analysis, stakeholder communication
Preferred skills
Business Intelligence, system administration experience
Technologies
ITIL, reporting tools, BI tools
Responsibilities
Coordinate and develop IT Service Management processes, manage escalations, prepare service review meetings, create and analyze reports, support the IT Service Desk
Seniority
Mid-level, hands-on IC