Senior Account Manager für Cloud ERP in der Consulting Industry (w/m/d) ? AI experienced
Core
Strategic Account Management for C-level relationships and revenue growth in the Cloud ERP sector.
Role type
Senior Account Manager (B2B SaaS)
Builds
Cloud-based enterprise software (ERP, CRM, DMS, HRM) for the German Mittelstand.
Domain
Enterprise Software / Cloud ERP / SaaS
Required skills
B2B software sales, C-level relationship management, business reviews (QBRs), 12-month roadmap creation, churn prevention, cross-selling/upselling, Net Revenue Retention (NRR) management, customer health monitoring, ROI documentation.
Preferred skills
Experience in consulting, IT services, or software manufacturing; knowledge of accounting processes.
Technologies
Cloud ERP, SaaS, CRM, DMS, HRM.
Responsibilities
Build and maintain C-level relationships with top accounts; conduct regular business reviews to discuss success metrics and expansion; create joint 12-month roadmaps; identify usage gaps for upselling; drive Net Revenue Retention through systematic expansion; monitor product health scores and adoption metrics; proactively intervene on risk indicators; document customer goals and ROI realization.
Seniority
Senior, hands-on IC
