Account Manager - US
Core
Manage post-sale relationships with B2B enterprise customers of a cloud resource management platform, driving retention and expansion.
Role type
Senior Account Manager (B2B SaaS) (via careerplan.io/jobs/99-003-94-748-account-manager-us-at-scaleops)
Builds
Cloud infrastructure management platform for DevOps teams
Domain
Cloud computing / DevOps / Infrastructure
Deliverable
client delivery
Required skills
Account management, customer success, B2B sales, CRM proficiency, problem resolution, reporting, stakeholder engagement
Preferred skills
Cloud technologies, Kubernetes, containers, AWS, GCP, Azure
Technologies
Salesforce, Grafana, Jira, Confluence, AWS, GCP, Azure, Kubernetes
Responsibilities
Build and maintain long-term relationships with post-sale customers; Act as primary point of contact for existing customers; Manage dedicated BoB accounts; Monitor and report on account performance; Identify upselling and cross-selling opportunities; Perform engaging demos for additional stakeholders; Achieve expansion and renewal targets; Resolve and escalate complex customer issues; Document client requirements and feedback.
