Leiter Kundenservice / Head of Customer Service m/w
Core
Leading the customer service department for a SaaS E-recruiting platform, managing a team, and driving strategic process development.
Role type
Senior management customer service leader
Builds
Cloud-based E-recruiting and applicant management software solutions
Domain
HR Technology / SaaS
Required skills
Strategic and operational leadership, budget management, team leadership, cross-functional process development, quality standards implementation, data analysis, IT affinity
Preferred skills
Experience in high-quality service environments, process optimization, change management
Responsibilities
Lead the customer service team, manage departmental budget, develop cross-departmental processes, ensure quality standards, analyze key performance indicators, foster team culture
Seniority
Senior, hands-on IC