Customer Engagement Manager (m/w/d)
Core
Manage long-term relationships with license customers to ensure renewals, optimize licensing strategy, and identify growth opportunities like upgrades and marketplace apps.
Role type
Account Management / License Sales Manager
Builds
Revenue growth through license renewals, upselling, and cross-selling of Atlassian products and services.
Domain
SaaS / Enterprise Software / Customer Success
Required skills
Account management, license sales, customer retention, upselling, cross-selling, CRM management, partner program knowledge, deal registration, stakeholder coordination
Preferred skills
Experience with Atlassian Partner Tools, HubSpot, Jira, Confluence, Google Workspace, billing platforms
Technologies
HubSpot, Jira, Confluence, Google Workspace, Atlassian Partner Portal, Billing Platform
Responsibilities
Ensure license renewals and identify upselling/cross-selling opportunities, develop customer portfolio and execute campaigns, coordinate with Atlassian for co-selling and partner initiatives, manage license part of service deals, maintain data quality in CRM
Seniority
Mid-level, hands-on IC