IT Support Specialist (m/w/d)
Core
Central coordination and development of IT Service Management processes, acting as a bridge between IT, internal customers, and external providers.
Role type
IT Service Coordinator & Support Specialist
Builds
IT Service Management processes and service catalogs
Domain
IT Operations / Service Management
Deliverable
dashboards & analysis
Required skills
IT Service Management (ITIL), Incident/Problem/Change Management, SLA monitoring, Escalation management, Reporting, Data analysis, Customer communication
Preferred skills
Business Intelligence, System administration
Responsibilities
Coordinate and develop IT Service Management processes, manage service reviews and escalations, create and evaluate reports, support the IT Service Desk with incident handling and documentation
Seniority
Mid-level, experienced specialist