בק אופיס שירות פרומוט
Core
Providing operational support to the service department by managing Office 365 processes, tracking service calls, and coordinating internal interfaces.
Role type
Office 365 Administrator / Service Operations Coordinator
Builds
Service workflows and customer response mechanisms
Domain
IT Operations / Customer Service
Deliverable
dashboards & analysis
Required skills
Office 365 administration, Excel proficiency, process management, data reporting, payment collection, stakeholder coordination
Responsibilities
Managing service calls from opening to closure, building work schedules for technicians, handling customer inquiries, processing payments and collections, generating reports and updating information systems
Seniority
Mid-level, hands-on IC