Customer Success Manager (m/w/d)
Core
Enterprise Customer Success Manager responsible for onboarding, retention, and growth of a portfolio of large enterprise clients using softgarden's recruiting solutions.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Long-term client relationships, adoption of recruiting software, and upsell/cross-sell of additional modules.
Domain
HR Tech / Recruiting SaaS
Required skills
Customer success management, account management, consultative selling, contract negotiation, churn prevention, stakeholder coordination, data analysis, product knowledge, cross-functional collaboration
Preferred skills
Cross-selling, upselling, offer creation, Salesforce, Jira, technical understanding of software products
Technologies
Salesforce, Jira, MS Office
Responsibilities
Act as the central point of contact for enterprise clients for technical, functional, and commercial inquiries; conduct regular usage analysis calls to identify optimization opportunities; develop existing client relationships through cross- and upselling; create offers and lead contract discussions; coordinate with internal teams (Product, Media Sales, Account Management, Support) to solve complex requirements; contribute to customer retention and account growth.
Seniority
Senior, hands-on IC
