IT-Service Manager (mwd) Remote
Hybrid
Core
Manage and develop existing IT services to ensure stable operations, overseeing SLAs, change requests, and service quality.
Role type
IT Service Manager
Builds
IT services and infrastructure operations
Domain
IT Service Management / Health sector
Required skills
ITSM, ITIL processes, contract management, KPI monitoring, change management, stakeholder coordination
Preferred skills
Health sector IT infrastructure experience, service review facilitation
Technologies
ITIL, KPI dashboards, service management tools
Responsibilities
Steer and develop existing IT services, monitor SLAs and service quality, manage change requests from assessment to implementation, coordinate with internal departments and external vendors, prepare and conduct service reviews.
Seniority
Senior, hands-on IC