Digital Customer Success Manager
Core
Manage post-sales relationships for GreenLake customers, driving adoption, utilization, and renewal of hybrid cloud and consumption-based services.
Role type
Intermediate-level Digital Customer Success Manager (Renewal Sales Account Manager)
Builds
GreenLake services, managed services, and hybrid cloud solutions for mid-sized accounts
Domain
IT Services / Hybrid Cloud / Consumption-based services
Required skills
Account management, customer success planning, renewal management, stakeholder relationship building, business reviews, upsell/cross-sell facilitation, consumption forecasting, service delivery collaboration
Preferred skills
Master's degree, sales experience, proposal presentation, financial acumen
Technologies
GreenLake, hybrid cloud platforms
Responsibilities
Own post-sales relationships for assigned GreenLake customer portfolio; Develop trusted advisor relationships with IT leaders and business decision-makers; Drive customer adoption and utilization of contracted capacity; Conduct regular business reviews and executive briefings; Monitor customer health and consumption trends; Identify and facilitate upsell and expansion opportunities; Partner with Account Managers for renewal planning and share of wallet growth; Collaborate with service delivery teams to resolve issues; Provide insights to internal stakeholders for business planning.
Seniority
Intermediate, hands-on IC
