Customer Success Manager
Core
Drive customer adoption, consumption growth, and renewal for HPE edge-to-cloud solutions by managing the full customer lifecycle from onboarding to value realization.
Role type
Senior Customer Success Manager (Technical Account Management)
Builds
Customer success plans, adoption roadmaps, consumption acceleration strategies, and renewal cases for enterprise clients.
Domain
Enterprise IT, Cloud, Hybrid Infrastructure, Edge-to-Cloud
Required skills
Customer relationship management, stakeholder mapping, adoption planning, consumption analysis, upsell/cross-sell strategy, technical solution guidance, renewal management, risk identification, cross-functional collaboration, data analytics, CRM proficiency
Preferred skills
Cloud/hybrid cloud experience, virtualization/container knowledge, remote engagement, mentoring peers
Technologies
HPE solutions, Microsoft Azure, Amazon Web Services, Google Cloud, SAP, AI, analytics, VDI, backup, containers, virtualization
Responsibilities
Establish strong customer relationships and accelerate active use of contracted HPE solutions; Lead onboarding, stakeholder mapping, and success planning; Increase utilization of contracted capacity and identify upsell opportunities; Expand customer relationships into adjacent HPE solutions; Modernize aging infrastructure to reduce operational risk; Protect recurring revenue by proving realized value and preparing for timely renewal; Apply technical expertise to guide customers on workload adoption and production readiness; Collaborate with Sales, Product, Engineering, and Partners to ensure customer success; Capture customer feedback and advocate needs with Product and Engineering teams.
Seniority
Mid-Senior, hands-on IC
