Customer Experience Marketing Manager
Core
Design and deliver customer experience engagements to showcase innovation, foster collaboration, and strengthen relationships with customers, partners, and sales teams.
Role type
Customer Experience Marketing Manager (Strategic Program Lead)
Builds
A unique customer engagement program and experience center initiative from the ground up
Domain
Enterprise Technology / Edge-to-Cloud / Customer Success
Required skills
Strategic thinking, relationship building, program management, stakeholder influence, project management, customer insight analysis, presentation skills, cross-functional collaboration
Preferred skills
Technology consulting, executive briefing, experience center environments, customer journey mapping, enterprise infrastructure knowledge, measurement framework development
Technologies
Enterprise infrastructure, cloud, networking, storage
Responsibilities
Build and manage a pipeline of customer and partner engagement opportunities; Design tailored customer briefing experiences; Coordinate customer visits and executive engagements; Facilitate collaboration between customers and technical experts; Capture and translate customer feedback into actionable recommendations; Develop success metrics and report program impact; Help establish and scale a customer experience function
Seniority
Mid-Senior, hands-on IC with program ownership